Design Experiments in Knowledge Management

As organizations try to become more competitive, their success depends on how they capture the tacit strategies and activities that are embedded in their work processes and product developments. Narrative-based success stories and case studies can play an important role in externalizing and socializing such knowledge. Computer-based tools can support this process. In this paper, we present and discuss experiments in the design of story-based knowledge and learning support systems. We believe that such systems will play an important role in the knowledging activities of organizations. We need to develop a deeper understanding of the issues involved in the design and use of such systems—an understanding which is grounded in and informed by the theoretical models and frameworks of organizational learning and knowledge management.